Shipping/ Disclaimer/ Refund-Return Information
Philgrocer delivers nationwide in the Philippines. Operates 7 (seven) days a week.
We currently deliver only in Philippines through FedEx/DHL and LBC & our own delivery team.
We are unable to process orders for delivery to P.O. Boxes or APOs. Give us details such as shipping address of the recipient along with the phone number to avoid delay!
Flat delivery charge for Metro Manila is
Charge for provincial delivery is USD 9.99
for up to 5 kilos of total weight of your grocery items. For each
succeeding kilo, we have additional charge of $2.00. System will
charge flat $9.95 upon checkout however if the order is more than 5
kilos, we will send an email shortly with additional shipping fee
link. We do not deliver raw, wet type of items to provinces unless it
is canned item.
satisfaction is our goal. Philgrocer.COM items may vary depending upon
availability. Substitutions may be necessary to ensure your order is
delivered in a timely manner. The utmost care and attention is given
to your order to ensure that it is as similar as possible to the
requested item. Items may be substituted with another specialty item
of equal or greater value and of similar theme and category if your
requested item is not available. Take note we deliver almost all the
places within Philippines but if the delivery address is far from our
courier office (For provincial delivery) or not covered for delivery,
recipient needs to pick up the item from our advised courier office.
Either recipient or buyer will be notified about this advisory.
Shipping charge still required whether its pick up or delivery since
we ship item to your nearer courier office. Exact time of delivery may
not possible since none of the couriers commit it. But delivery
possible within the day as you specified. Further, you may request for
morning or afternoon or evening delivery time. Philgrocer.com is not
liable for any delayed delivery or non-delivery of any item with or
without any reason. In no event shall Philgrocer.com be liable for any
direct, indirect, special, punitive, incidental, exemplary or
consequential damages, or any damages whatsoever. If customer not
satisfied with item for any reason, item may be replaced if recipient
can send back the item as delivered within 3 working days, but cannot
be refunded. Take note, listed products in our website came from
different merchants. If you order from different merchant items,
delivery maybe in different time but within your specified date. But
in some cases we can deliver all together even if you choose different
merchant products, please send us request for it.
We accept all major credit cards like
Visa, MasterCard, American Express, Discover Novus, Diners Club and
JCB derivative of these brands. For credit card verification we need
name as it appears on credit card and the address where credit cards
Delivery Status Inquiries:
satisfaction is guaranteed here. The utmost care and attention is
given to your order to ensure the delivery perfectly. In dealing with
highly perishable products, if in case anything goes wrong, you bring
up a concern or complaint, we will always listen and resolve the issue
as quick as possible. Our customer service staff are trained to
respond to concerns and can decide on an appropriate course of action
for you on the spot.
Return & Replace:
If customer not satisfied with item for
a valid reason, item may be replaced if recipient can send back the
item as delivered within 3 working days, but cannot be refunded.
Items cannot be exchanged with any other
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